Frequently Asked Questions

General Questions

1. What is Rustly and how does it work?

Rustly is an online gambling platform themed around the popular game Rust. Players can wager Rust skins or coins on various games such as roulette, crash, and coinflip. The platform offers provably fair gaming and competitive rewards for active players.

2. Is Rustly affiliated with the game Rust or Facepunch Studios?

No, Rustly is not affiliated with Facepunch Studios or the official Rust game. Rustly is a third-party platform independently operated for entertainment purposes.

3. Do I need to own Rust to play on Rustly?

No, you don't need to own the game Rust to play on Rustly. However, owning Rust may be helpful if you want to deposit or withdraw Rust skins.

4. Is Rustly legal to use in my country?

Legality varies by location. It is your responsibility to ensure that online gambling is legal in your jurisdiction before using Rustly.

5. Is there an age requirement to use Rustly?

Yes, you must be at least 18 years old or the legal age for gambling in your country and state to use Rustly.

Safety and Trust

6. Is Rustly a safe and fair gambling platform?

Yes, Rustly uses provably fair algorithms and secure connections to ensure a safe and transparent gaming experience.

7. How do provably fair games work on Rustly?

Provably fair games use cryptographic algorithms to generate random outcomes that can be independently verified by players. Rustly provides the seeds and hashes for each game so users can check fairness.

8. Can I see proof that Rustly games are not rigged?

Yes, each game provides a "Verify Fairness" option, where you can see the game's hash, server seed, and client seed to confirm results were random and untampered.

9. What measures do you take to prevent botting and fraud?

Rustly uses automated systems and manual reviews to detect suspicious activity. Accounts suspected of botting or fraud may be restricted or banned.

Deposits and Withdrawals

10. What payment methods can I use to deposit on Rustly?

You can deposit Rust skins, cryptocurrencies, and other supported items. Visit the deposit page to see current accepted methods.

11. How can I withdraw Rust skins or other winnings?

To withdraw, go to your inventory and choose available skins or items to cash out. Withdrawals may require account verification.

12. Are there fees for deposits or withdrawals?

Rustly does not charge fees for most deposit or withdrawal methods, but third-party providers may charge transaction fees.

13. Why was my withdrawal delayed or declined?

Withdrawals can be delayed due to verification issues, item availability, or security checks. Contact support if the issue persists.

Bonuses, Promotions & Codes

14. How do I use a Rustly promo code?

Visit the promo code section in your profile or homepage and enter the code to claim your bonus.

15. How do I claim free coins or daily rewards?

Log in daily and go to the rewards section to claim free coins. Additional rewards may be available through tasks or referrals.

16. Can I participate in giveaways or events?

Yes, Rustly frequently hosts giveaways and seasonal events. Check the homepage or Discord for announcements.

17. Are there wagering requirements on bonuses?

Yes, most bonuses have wagering requirements. These must be met before bonus funds can be withdrawn.

Gameplay & Features

18. What types of games can I play on Rustly?

Rustly offers case battles, crash, coinflip, towers, mines, wheel and case openings, with new games added regularly.

19. What is the House Edge on your games?

The house edge varies per game, typically ranging from 1% to 5%. Check each game’s information section for details.

20. How do I level up or unlock features on Rustly?

Play games, complete tasks, and participate in events to earn XP. Higher levels unlock perks, rewards, and VIP benefits.

21. What is the Rustly leaderboard and how does it work?

The leaderboard ranks players based on their activity and winnings. Top players receive bonuses, skins, or exclusive access.

Technical & Account Support

22. I forgot my password—how do I reset it?

Click the "Forgot Password" link on the login page and follow the instructions to reset via email.

23. How can I report a bug or technical issue?

Use the in-site support chat or submit a ticket through the support page with details of the issue.

24. What should I do if my account was banned or restricted?

Contact support with your account details and explanation. All bans are reviewed, but reversal is not guaranteed.

25. How do I enable two-factor authentication (2FA)?

Go to your account settings and follow the instructions to enable 2FA using an authenticator app.

Community and Legal

26. Can I become an affiliate or partner with Rustly?

Yes, visit the Affiliates section in your account to generate a referral link and access partnership options.

27. What are the community rules and chat guidelines?

Be respectful, avoid spam, hate speech, and inappropriate content. Violations may result in a mute or ban.

28. Where can I read Rustly’s terms of service and privacy policy?

These are linked in the footer of every page. Review them carefully before using the platform.

29. How do I contact support or get help with an issue?

Click the chat icon or go to the Help section to start a support chat or submit a ticket.